Refund and Returns Policy

You may request a return if:

• The product was delivered damaged or defective
• You received the wrong item
• The product is unused and in original condition
• The return request is made within 7 days of delivery

To be eligible, the cushion must be:

• Unused and unwashed
• In original packaging
• With tags, invoice, and accessories intact

2. Non-Returnable Items

The following items are not eligible for return:

• Customized or made-to-order cushions
• Products purchased during clearance or sale events
• Items damaged due to improper use or handling
• Cushions without original packaging

3. Return Request Process

To initiate a return, please follow these steps:

• Email us at info@violet-chicken-599985.hostingersite.com
• Mention your Order ID and reason for return
• Attach photos (in case of damaged or wrong product)
• Our team will review and respond within 24–48 hours
• Once approved, we will arrange pickup or guide you on return shipping.

4. Return Shipping

• If the return is due to our mistake (wrong or damaged product), return shipping is free.
• If the return is due to customer preference, shipping charges may apply.
• Pickup availability depends on your location.

5. Replacement Policy

We offer replacements for:

• Damaged cushions
• Manufacturing defects
• Incorrect product delivery
• Replacement will be processed after product inspection and subject to stock availability.

6.Refund Policy

• Once your return is received and inspected, we will notify you about the refund approval.
• Refunds will be processed as follows:
• Refunds will be issued to the original payment method
• Processing time: 5–10 business days
• Shipping charges (if any) are non-refundable unless return is due to our error

For COD orders, refunds will be provided through:

• Bank transfer
• UPI payment

Customers must share accurate payment details for processing.

If you haven’t received your refund yet:

• Check your bank account again
• Contact your card provider (processing may take time)
• Contact your bank

If the issue persists, reach out to us at info@violet-chicken-599985.hostingersite.com

📧 info@violet-chicken-599985.hostingersite.com  
📞 +91 9960651129 

Once shipped, the order cannot be cancelled and will fall under the return process.

For any questions regarding returns or refunds, please contact: